Who we are
Who is Henua?
Henua Organics is a Finnish premium natural skincare brand founded in 2017 by sisters Jenni Tuominen and Anu Kohtamäki. Born from a desire to create gentle yet effective skincare, Henua combines Nordic purity, Finnish craftsmanship and high-performance organic ingredients — proving that conscious choices and luxury can exist together.
Jenni’s personal experience with sensitive skin, combined with more than 20 years in the cosmetics industry, inspired her to study organic skincare and explore the skin-caring potential of natural ingredients. Together, the sisters created a skincare line rooted in Finnish heritage, simplicity and the quiet luxury of nature.
All Henua products are handcrafted in small batches in Seinäjoki, South Ostrobothnia, Finland, using carefully selected botanical ingredients and concentrated, high-performance formulations made with intention and care.
What makes Henua unique in the global skincare market?
Henua stands apart because every product is made from non-generic, completely original formulations. Founder Jenni develops each formula by hand, ensuring that no other brand in the world offers anything similar.
We use no fillers, no unnecessary ingredients, and no plain water. Every product begins with powerful Nordic actives — birch sap, Arctic berries, and wild botanical extracts — naturally rich in vitamins, minerals, and antioxidants. This makes our skincare exceptionally concentrated, potent, and results-driven.
Henua is family-owned, female-founded, and manufactured in Finland, staying true to Nordic values of purity, integrity, and craftsmanship. Every product is also blessed and infused with high vibrational intention, adding a holistic dimension to modern natural skincare.
The result is concentrated, high-performance Nordic skincare that combines effective botanical ingredients, Finnish craftsmanship and meaningful self-care.
What does “Henua” mean?
“Henua” is an old dialect word from the Finnish region where founders Jenni and Anu grew up. It describes a deeply comforting feeling — being in perfect harmony with yourself and the world around you.
It is the warmth of a loving cuddle, the tenderness of being held close, or a quiet moment that feels “just right.” In their home dialect, people might say “that is so henuusta” to describe something gentle, affectionate, or heartwarming.
This emotion is at the heart of our brand.
What is a “Henua Moment”?
Each Henua product features a small sentence on its packaging — a “Henua Moment.” These are gentle reminders that beauty is found in simple, everyday experiences:
• tasting the first strawberry of summer
• sitting by a crackling bonfire
• feeling a soft hug
• watching the sunrise on a quiet morning
• taking a deep breath in the forest
Just as these little moments bring peace and connection, Henua skincare is designed to create the same feeling — a quiet, luxurious pause in the middle of everyday life.
What is high-vibrational skincare — and why does it matter?
High-vibrational skincare is beauty created with pure natural ingredients and positive energetic intention. It is based on the belief that everything carries energy — including the products we apply to our skin.
At Henua, each product is crafted in Finland with mindful, intentional practices. Every batch is blessed with positive, loving energy, so your skincare nurtures not only your skin but also your emotional well-being.
Why choose high-vibrational skincare?
It can help you:
• feel more balanced and grounded
• bring calm and intention to self-care rituals
• reconnect with uplifting Nordic energy
• support emotional + physical skin health
It transforms skincare into a moment of presence and self-connection.
Read our full article about high-vibrational skincare here.
Where has Henua been featured in the press?
Our brand has been recognised by media around the world. Here are a few highlights:
Henua featured in Parade Magazine – Alicia Silverstone highlights our natural skincare
Henua covered in Vogue Scandinavia – Scandinavian beauty brands
Henua covered in Vogue Scandinavia – perfect skincare routine
Henua covered in Vogue Scandinavia -guide to prepping your face for party season
Henua featured in WWD Japan – Japanese fashion and beauty spotlight
Henua highlighted in Biteki Japan – top natural skincare brand
Henua featured in Vogue Japan – organic and ethical skincare
Henua featured in Vogue Italia – Italian beauty and wellness coverage
Henua included in AD Italia – luxury and design publication
10 of the Best Finnish Natural & Organic Skincare Brands
Henua recommended in Alicia Silverstone’s Gift Guide – celebrity eco-beauty picks
What awards has Henua won?
Our brand has been recognised by awards across the globe - here are a few highlights:
2024 BEAUTY SHORTLIST AWARDS:
WINNER
BEST FACE OIL – sensitive skin – Miracle Vitamin oil
FINALIST
BEST FACIAL TONER – Beautifying Toner
EDITOR’S CHOICE WINNERS:
Henua Energizing Body Lotion
Henua Nourishing Oil Cleanser
Henua Recharging Moisturizer
2023 BEAUTY SHORTLIST AWARDS:
WINNER BEST NATURAL/ORGANIC BRAND – SCANDINAVIA
WINNER BEST FACE OIL SCANDINAVIA - Miracle Vitamin oil
FINALIST BEST FACIAL TONER - Beautifying Toner
EDITOR’S CHOICE WINNERS:
Henua Energizing Body Lotion
Henua Nourishing Oil Cleanser
Henua Recharging Moisturizer
2021 Style It Up beauty Awards
winner in Best Day Cream category
2021 Beautyworld Middle East Awards Toner as finalist in “Natural Product Of The Year”
2020 Beauty Shortlist Awards
Finalist round: Best Toner and Best Body lotion.
2019 Indie Beauty Expo
Awarded Henua Organics in two Best In Show categories in
Best Toner and Best branding.
2019 Cosmoprof
Cosmo Trend shortlisted us as “trendsetter 2019” because of the lack of pure water/aqua.
2019 European Design Awards
Henua Organics was awarded second place with for outstanding Beauty packaging category.
Our Approach to Skincare Content
At Henua Organics, we believe skincare should be both effective and understandable.
Our content is created to help you make informed decisions about your skin — without confusion, exaggeration, or unnecessary complexity.
We focus on microbiome-friendly skincare, Nordic ingredients, and skin barrier health, combining modern skin science with our own product development experience.
Who Creates Our Content
All content is developed by our in-house team in Finland, working closely with our product development process and ingredient research.
This allows us to connect real formulation knowledge with practical skincare guidance — not just theory.
Our Sources and Expertise
We base our content on a combination of:
- Current skincare and dermatological research
- Ingredient-level data from raw material suppliers
- Microbiome-related scientific developments
- Our own experience in developing skincare products
We aim to translate complex skin science into clear, useful insights you can actually apply in your daily routine.
Accuracy and Review Process
Before publishing, our content is reviewed internally to ensure it is:
- Factually accurate
- Consistent with current skincare knowledge
- Aligned with our formulation philosophy
We regularly revisit and update our content to reflect new research and evolving understanding of the skin microbiome.
Our Commitment to Honesty
We do not make exaggerated or misleading claims.
Skincare is individual, and while our products are designed to support skin health, we do not present them as medical treatments or guaranteed solutions.
Our goal is to support your skin — not overpromise results.
Products and Recommendations
When our products are mentioned in content, they are presented as part of a broader skincare approach.
We aim to educate first and recommend second — helping you understand why something may work for your skin.
Continuous Learning
Skin science is constantly evolving — especially in areas like the skin microbiome.
We are committed to continuous learning, development, and improving both our formulations and the information we share.
Expertise Behind Our Content
Our content is guided by professional skincare knowledge and long-term industry experience.
Henua Organics was founded by Jenni Tuominen, a cosmetologist and skincare formulator with over 20 years of experience in the skincare field. Her expertise focuses on formulation, ingredients, and skin function.
This ensures our content is grounded in both knowledge and real-world industry insight.
Questions
If you have questions about our content or approach, feel free to contact us at info@henua.fi / Founder Jenni Tuominen, cosmetologist, skincare formulator
Last updated 22nd March 2026
The main Ingredients
What makes Finnish forest ingredients so powerful in skincare?
Finnish forest ingredients are valued for their rich concentrations of antioxidants, vitamins, essential fatty acids and other skin-supporting nutrients. Their unique properties are shaped by Finland’s northern growing conditions.
Nordic growing conditions
Finland’s nature is defined by dramatic seasonal contrasts:
- long summer days with almost continuous sunlight
- cold, dark winters
- short but intensive growing seasons
To adapt to these conditions, Nordic plants produce protective compounds such as antioxidants and polyphenols. These naturally occurring compounds make ingredients including lingonberry, sea buckthorn and pine bark especially valuable in skincare.
Pure Nordic nature
Finland is known for its clean air, extensive forests, clear lakes and strict environmental standards. Henua carefully selects high-quality botanical ingredients and uses organic options whenever possible.
Benefits for the skin
Depending on the ingredient and formulation, Finnish botanical actives can help:
- support hydration and moisture balance
- provide antioxidant protection
- improve the appearance of firmness and elasticity
- promote brighter, more radiant-looking skin
- support the skin barrier and comfort sensitive skin
Finnish botanicals combine effective skincare benefits with the gentleness needed by dry, sensitive and reactive skin.
Core to Henua’s formulation philosophy
Nordic botanicals form the heart of Henua’s concentrated, high-performance formulations.
They allow us to create skincare that is purposeful, effective, deeply nourishing and true to Finnish nature.
What are the benefits of birch sap for the skin?
Birch sap is a super-concentrated, nutrient-rich liquid naturally filled with minerals, amino acids, vitamins, and antioxidants. It helps to:
• deeply hydrate and nourish the skin
• restore elasticity and suppleness
• visibly improve radiance and glow
• deliver potent anti-aging benefits
Scientific studies suggest that birch sap can stimulate skin cell activity and boost regeneration by up to 25%, making it one of the most rejuvenating Nordic ingredients.
What does pine bark extract do for the skin?
Pine bark extract is a Nordic antioxidant powerhouse known for its clinically recognized anti-aging properties. It helps to:
• boost natural collagen production
• reduce wrinkles, fine lines, and sun damage
• increase hyaluronic acid levels
• improve moisture retention and plumpness
This powerful extract strengthens the skin from within, supporting a more youthful, resilient, and even-toned appearance.
Why is sea buckthorn so effective for the skin?
Sea buckthorn oil is a true vitamin and antioxidant bomb, rich in vitamins C, A, E, omegas, and flavonoids. It helps to:
• treat and prevent acne
• calm inflammation, redness, and irritation
• repair burns, cuts, rashes, and sun damage
• support skin regeneration and radiance
Its strong anti-inflammatory properties make it ideal even for sensitive or reactive skin.
What is oat oil good for in skincare?
Oat oil is rich in ceramides and omega fatty acids, helping to:
• nourish dry, damaged, or sensitive skin
• calm inflammation, itching, and irritation
• strengthen the skin’s natural barrier
• restore moisture balance
It is ideal for skin prone to eczema, dryness, or sensitivity.
What does lingonberry seed oil do for the skin?
Lingonberry seed oil is one of the most antioxidant-rich berry oils in the world. It helps to:
• reduce wrinkles and improve elasticity
• increase hydration and firmness
• soothe redness and sensitivity
• support tissue regeneration
• protect from environmental stress
It also has strong brightening properties, helping to reduce pigmentation and age spots for a more even complexion.
What is the Re-Connecting Nature® microbial extract?
Re-Connecting Nature® is a scientifically studied microbial extract from Finnish forest soil that restores the skin’s natural microbial diversity — something modern living often disrupts.
It has been shown to:
• promote skin integrity and strengthen the barrier
• accelerate regeneration and repair
• reduce redness, irritation, and sensitivity
• increase collagen levels
• support skin immunity, especially in atopic-prone skin
It brings the immunity-boosting microbiome diversity of the forest back to your skin, no matter where you live.
How does nature support healthy skin?
Our bodies — including our skin — evolved in close connection with nature. Modern indoor living often reduces our exposure to fresh air, natural microbes, and plant compounds that help keep the skin balanced and resilient.
A lack of microbial diversity may increase the risk of:
• rashes
• acne
• eczema
• psoriasis
• inflammation
• skin barrier sensitivity
This is why reconnecting with nature matters, both emotionally and biologically. Henua’s formulations focus on powerful Nordic botanicals and forest-derived actives to restore what modern life takes away.
Skin Concerns
Can I use Henua products if I have sensitive skin?
Yes. Henua products are formulated with dry, sensitive and reactive skin in mind. Our concentrated formulas contain no unnecessary fillers, and in water-based products, plain water is replaced with nutrient-rich botanical waters and Finnish birch sap.
Henua uses skin-supporting Nordic ingredients such as:
- oat oil – helps soothe dry, itchy-feeling skin and support the skin barrier
- sea buckthorn oil – nourishes dry and environmentally stressed skin
- birch sap – supports hydration and helps maintain a healthy skin barrier
Most Henua products are fragrance-free. THE PAUSE Bio-Retinol Serum contains a 100% natural fragrance blend, and Recharging Moisturizer contains sweet orange essential oil. Naturally occurring fragrance allergens are clearly listed in each product’s INCI.
Each formula is carefully developed to combine effectiveness with gentleness. As individual sensitivities vary, we recommend patch-testing a new product before use.
Are Henua products suitable during pre-menopause and menopause?
Yes. Henua products are highly suitable for pre-menopause and menopause, when hormonal changes often make the skin drier, thinner, more sensitive, and less elastic.
Our formulations support these needs with:
-deep hydration
-barrier-strengthening botanical oils
-antioxidant-rich Nordic ingredients
-collagen-supporting actives
Please read our full blog post here.
Are Henua products safe during pregnancy and breastfeeding?
Yes — most Henua products are safe to use throughout the entire pregnancy and breastfeeding period. Below is a clear overview:
Safe throughout pregnancy & breastfeeding
These products contain no essential oils or benzyl alcohol and use only gentle, pregnancy-safe botanical actives:
- Miracle Vitamin Oil
- Illuminating Eye Serum
- Nourishing Oil Cleanser
- Beautifying Toner
Safe after the first trimester (due to benzyl alcohol)
These products contain a small amount of benzyl alcohol, a naturally derived preservative.
Avoiding benzyl alcohol in the first trimester is a common precaution.
- Microbiome Mask
Safe after the first trimester (due to essential oils)
Essential oils are often avoided during the first trimester as a general precaution.
Topical use from the second trimester onward is considered safe.
- Recharging Moisturizer
If you have a high-risk pregnancy or specific concerns, we always recommend discussing your skincare routine with your healthcare provider.
Are Henua products suitable for Perioral Dermatitis (POD)?
Yes — many Henua products are suitable for sensitive, irritated, or POD-prone skin, because our formulations are gentle, free from harsh surfactants, and rich in calming Nordic botanicals.
What is POD?
Perioral Dermatitis is an inflammatory skin condition that appears as redness, bumps, and irritation around the mouth, nose, or eyes.
Common triggers include harsh skincare, fluoride, synthetic fragrance, thick occlusive creams, and over-cleansing.
Henua products that may support POD-prone skin:
- Nourishing Oil Cleanser – gentle, non-foaming, sulfate-free
- Miracle Vitamin Oil – calming, reduces redness & inflammation
- Microbiome Mask – supports barrier repair & microbiome balance
Our Nordic botanicals (birch sap, oat oil, lingonberry, sea buckthorn) help calm inflammation and strengthen the skin barrier.
During an active flare
Keep your routine extremely simple:
a gentle cleanser + lightweight moisturizer
Are oils recommended for Perioral Dermatitis (POD)?
Short answer:
Heavy, occlusive oils are not recommended during an active POD flare.
Light, non-occlusive, anti-inflammatory oils can be helpful once the skin has calmed.
Read our full blog post here
Are Henua products suitable for rosacea-prone skin?
Yes. Many Henua products are suitable for rosacea-prone and reactive skin, because our formulas are gentle, low-irritation, and rich in calming Nordic actives such as birch sap, oat oil, lingonberry, and sea buckthorn.
What is rosacea?
Rosacea is a sensitive skin condition that can cause redness, visible capillaries, flushing, and irritation. Managing it requires mild, fragrance-free, barrier-supportive skincare.
Henua products that may support rosacea-prone skin:
- Nourishing Oil Cleanser – gentle, non-stripping
- Miracle Vitamin Oil – soothing, anti-inflammatory oils
- Microbiome Mask – calms redness & strengthens the barrier
- Recharging Moisturizer – hydrating, lightweight, non-irritating
- Beautifying Toner – antioxidant-rich (best once skin is more stable)
Tips for rosacea care
- keep your routine simple
- avoid alcohol-based products, synthetic fragrance, harsh exfoliants
- avoid hot water & heat exposure
- choose gentle, barrier-focused skincare
Read our full rosacea blog post here
Can I use Henua if I have eczema or atopic skin?
Henua offers gentle, nutrient-rich skincare products that are especially suitable for dry, sensitive and atopic-prone skin. Selected formulas help support the skin barrier, soothe visible redness and maintain long-lasting hydration.
Key skin-supporting ingredients used across the Henua range include:
- oat oil – helps soothe dry, itchy-feeling skin and support the skin barrier
- pine bark extract – provides antioxidant protection and helps calm visible redness
- Re-Connecting Nature® microbial extract – supports the skin’s natural microbiome and barrier function
As individual skin reactions can vary, we recommend patch-testing a new product before use. If you have active eczema or a diagnosed skin condition, consult a healthcare professional for personalised advice.
Read our blog post here.
Read our blog post here.
Product usage & routines
How should I layer Henua products?
Henua products are best layered from lightest to richest, following a simple Nordic skincare ritual.
1. Nourishing Oil Cleanser
Apply to dry skin with dry hands to dissolve makeup, SPF and impurities. Remove with a warm, damp face cloth.
2. Beautifying Toner
Apply generously to hydrate the skin and prepare it for the products that follow.
3. Illuminating Eye Serum
Gently roll around the eye area and pat into the skin.
Then choose one of the following routines:
Moisturizer and face oil
Apply Recharging Moisturizer, followed by Miracle Vitamin Oil as the final step to help seal in moisture.
THE PAUSE routine
Apply THE PAUSE Bio-Retinol Serum after Beautifying Toner as the final step of your evening routine. THE PAUSE and Miracle Vitamin Oil do not need to be used in the same routine.
Use Microbiome Mask after cleansing 2–3 times per week. Leave it on for 15 minutes and remove before continuing with the rest of your routine, or leave it on overnight as your final step.
Because Henua formulas are highly concentrated and rich in active Nordic ingredients, only a small amount is needed.
Can I mix Henua with other skincare brands?
Yes — Henua products are fully compatible with other clean skincare brands.
Because our formulas contain no fillers, no plain water, and no harsh synthetics, they layer easily and work well in both minimal and more advanced routines.
If your skin is sensitive, we always recommend introducing new products gradually so your skin can adjust comfortably.
That said, many people find that they naturally need fewer products once they switch to Henua.
Our products are designed to give your skin everything it truly needs — so while you can mix and match, you may discover that you simply don’t need much else.
Can I use Henua products daily?
Yes. All Henua products are designed for daily use, even for sensitive skin.
Can I use Henua morning and night?
Yes. Most products can be used both morning and evening.
For very sensitive skin, start slowly and increase frequency as your skin adjusts.
How long does one Henua product last?
Because Henua formulas are highly concentrated, only a small amount is needed with each use.
On average, a full-size product lasts approximately 1–3 months with regular use. Some products may last 3–6 months, depending on the product, the amount used and how frequently it is applied.
Usage may vary according to your skincare routine and individual skin needs.
Are Henua products suitable for people with allergies?
Henua products are formulated to be gentle, safe, and suitable for sensitive skin, but anyone with allergies should always review ingredient lists carefully — especially if you have known sensitivities.
Birch pollen allergy vs birch sap
We use birch sap, not birch pollen.
These are different substances, and birch sap is generally well tolerated.
We have not received reports of allergic reactions related to birch sap, but individual sensitivities can vary.
For safety, we always recommend doing a patch test before first use.
Nut allergies
Some Henua products contain plant oils derived from nuts, such as sweet almond oil.
Although we have not received allergy reports related to these ingredients, people with nut allergies should be cautious and review the INCI list closely.
When in doubt, perform a patch test or consult with your healthcare provider.
Our commitment to transparency
We make it easy to evaluate our formulas by:
• listing all ingredients clearly in English
• showing the percentage of natural and organic content
• sharing full INCI lists both online and on every package
Are Henua products fragrance-free?
Henua products do not contain synthetic fragrances, artificial perfumes, or added colors.
Any scent in our products comes naturally from the botanical ingredients themselves.
Do Henua products contain essential oils?
Only one product in our collection contains an essential oil:
Recharging Moisturizer
This formula includes a small amount of sweet orange essential oil — chosen specifically for its holistic, mood-lifting aromatic benefits.
The level is gentle, skin-safe, and aligned with our Nordic wellness philosophy.
All other Henua products
• contain no essential oils
• rely solely on the natural aroma of the ingredients
• are suitable for sensitive or reactive skin
We also avoid harsh allergens, unnecessary aromatic compounds, and anything that could irritate delicate or compromised skin.
Henua’s approach is simple:
pure, clean, transparent formulations without synthetic perfume or artificial colorants — ever.
Are your products gluten-free?
Yes — all Henua products are naturally gluten-free.
We do not use gluten-containing ingredients such as wheat, barley, or rye in any of our formulations.
However, as with all skincare, people with severe gluten sensitivities or celiac disease should remember that:
- skincare is not ingested, and therefore gluten is generally not a concern
but skin-contact sensitivities vary individually.
Does oat oil contain gluten?
Is it safe for people with gluten sensitivities?
Yes — oat oil is naturally gluten-free.
The gluten protein found in oats (called avenin) is water-soluble, and it is not present in the oil, because oils do not contain proteins.
The oat oil used in Henua products is made from the lipid (fat) part of the oat, not the protein-containing fraction.
This means:
Oat oil does not contain gluten
Oat oil cannot trigger gluten-related reactions when used on the skin
Oat oil is considered safe even for people with celiac disease or gluten intolerance
However, as with any botanical ingredient, individual skin sensitivities may vary.
If you know you are highly reactive to oats on the skin, we recommend doing a patch test before use.
Are Henua products non-comedogenic?
Yes — Henua products are non-comedogenic.
All the botanical oils we use have a low comedogenic rating, which means they are unlikely to clog pores or contribute to breakouts.
Our formulas absorb beautifully into the skin and support the barrier without leaving a heavy film on the skin.
As always, individual skin responses vary, but our ingredient philosophy focuses on clean, breathable, pore-friendly formulations.
Scandinavian vs. K-Beauty Philosophy
K-beauty routines are often known for their multiple steps and layered products, while the Scandinavian skincare philosophy focuses on simplicity, functionality and carefully selected ingredients.
At Henua, we believe that when you use a few thoughtfully formulated products with high-quality Nordic ingredients, your skin does not need layers upon layers of formulas.
Our concentrated, high-performance products are intentionally designed to deliver effective skincare with fewer steps.
This is the essence of Nordic minimalism: simple routines, purposeful ingredients and skincare guided by our philosophy — Nothing more, but more than enough.
Sustainability & Values
No Plain Water — More Botanical Benefits for Your Skin
At Henua, we do not use plain water in any of our formulations.
In products that require a water phase, plain water is replaced with carefully selected botanical waters and Finnish birch sap. Our oil-based products are naturally water-free.
This formulation choice is both purposeful and performance-driven — and it is one of the reasons Henua skincare is so concentrated and effective.
Good for the Planet
Water is one of the world’s most valuable natural resources. At Henua, we believe skincare should be created thoughtfully, with respect for both people and the planet.
Instead of using plain water simply as a base, we choose multifunctional botanical ingredients that serve a c
All Henua glass bottles are 100% recyclable.
Simply remove the cap, spray, or pump, rinse the bottle, and place the glass into recycling.
Our secondary packaging is made from recycled cardboard, and can be recycled again — closing the loop with minimal environmental impact.
We avoid plastic wherever possible
We carefully select packaging components to minimize plastic use.
When plastic is unavoidable (such as pumps or droppers), we choose the smallest and most functional options, ensuring the majority of our packaging remains recyclable.
We reuse before we recycle
We as a company reuse all clean packaging materials whenever possible — including boxes, fillers, and protective wraps — to reduce waste and extend the lifespan of materials already in circulation.
We recycle as a company
Henua maintains strict internal recycling practices for:
cardboard
glass
plastic
paper
production waste
This means sustainability is not only part of our products — it is part of our daily operations and company culture.
All Henua products undergo:
- dermatologist testing
- safety assessments
- stability and preservation testing
This ensures our formulations remain gentle, safe, and effective — even for sensitive skin.
Henua products carry the Ecocert COSMOS Organic certification, the world’s leading and most respected organic cosmetic standard.
Ecocert ensures that:
- ingredients come from renewable, traceable sources
- formulations avoid GMOs and synthetics
- manufacturing follows environmentally responsible processes
- packaging meets recyclable or biodegradable criteria
COSMOS-standard AISBL — founded by Soil Association (UK), Ecocert (FR), Cosmebio (FR), BDIH (DE), and AIAB/ICEA (IT) — oversees organic and ecological certification across more than 45 countries.
To be COSMOS ORGANIC certified:
A product must contain at least:
- 95% organic plant ingredients
- 20% organic ingredients in the total formula (10% in rinse-off products)
This guarantees true organic purity — not greenwashing.
CRUELTY-FREE & VEGAN
All Henua products are 100% cruelty-free and 100% vegan.
We never test on animals, nor do we use animal-derived ingredients.
Henua proudly carries Finland’s Key Flag Symbol (Avainlippu), awarded to products with:
- at least 80% domestic content
- Finnish manufacturing
- Finnish ownership
- company leadership and headquarters located in Finland
TRANSPARENCY
We believe skincare should be honest.
On every Henua package, you can see:
- the percentage of natural ingredients
- the percentage of organic ingredients
- INCI translated into clear, understandable English
We have nothing to hide — only nature’s purity to show.
Packaging & Shelf-Life
How long do Henua products last once opened?
Henua products typically last 6–12 months after opening, depending on the formula. Although we do not use plain water, our products contain birch sap and other active botanical liquids, which means proper preservation is essential for safety.
We use only Ecocert-approved preservative systems to ensure that every formula remains safe, stable, and effective throughout its use — even for sensitive skin.
Our bottles are also designed to be airtight, helping protect the product from contamination, oxidation, and unnecessary air exposure. This keeps the formula fresher and maintains maximum potency over time.
You can find the exact PAO (Period After Opening) symbol on each product — look for the small open jar icon such as 6M or 12M.
What is the shelf-life of unopened Henua products?
Unopened Henua products typically remain stable for 24-36 months.
Store in a cool, dry place away from direct sunlight to maintain maximum potency.
Subscription Model
Do you offer subscriptions?
Can I change or pause my subscription?
Our Subscribe & Save program allows you to receive your favorite Henua products automatically with exclusive savings:
25% off → delivered every month
20% off → delivered every 3 months
15% off → delivered every 4 months
10% off → delivered every 6 months
When you subscribe, your discount is applied automatically, and your orders will be shipped based on the delivery frequency you select.
You can easily modify, pause, skip, or cancel your subscription anytime through customer portal:
portal.subi.co (log in using your purchase email)
Any changes you make will take effect on your next scheduled delivery.
Shipping
Do I get samples with my order?
Yes — we always try to include a complimentary sample with your order.
Whenever possible, we select a sample of a product you haven’t tried yet.
Please note:
Samples are produced in limited batches, so availability may vary.
Do you offer international shipping?
Yes — we ship worldwide.
If shipping options for your country do not appear at checkout, please email us at info@henua.fi, and we will assist you directly.
Shipping to the USA — what should U.S. customers know?
Due to recent changes in U.S. de minimis regulations, shipping costs and handling fees have increased.
Current information:
- Shipping rate to the U.S. 79,9€
- Additional customs duties and state taxes may apply
- All goods may be subject to processing fees regardless of order value
For skincare & cosmetics (HS code 33049900), duty rates are typically low or zero, but additional fees depend on:
- shipping method
- state of residence
- customs handling
We recommend checking your local U.S. customs guidelines to avoid surprises upon delivery.
Shipping to the UK, Norway & Switzerland — are there extra fees?
Yes. These countries may apply:
- customs duties
- import taxes
- clearance fees
These charges are not controlled by Henua and must be paid by the recipient.
Delivery times
We aim to dispatch orders within 24 hours on weekdays.
Delivery may take longer during:
- peak seasons
- payment authorization delays
- customs inspections
- postal strikes
- import processing in your country
Important notes:
- Customs delays are outside our control, and refunds cannot be issued for such delays.
- Some shipments may require a signature upon delivery.
- Unclaimed packages returned to us will incur redelivery fees.
Taxes & Duties — will I need to pay additional fees?
Depending on your country, customs duties, VAT, and import taxes may apply.
These fees must be paid by the recipient.
Henua is not responsible for:
- informing customers of local charges
- reimbursing duties or import taxes
We recommend checking your country's customs policies before placing an order.
What is your return policy?
You may return your order within 14 days of delivery.
Refunds or exchanges cannot be issued after this period.
Returns must meet the following criteria:
- unopened
- unused
- in original condition
- inoriginal packaging
- Outlet items are final sale and cannot be returned.
Products purchased through retailers (not through henuaofficial.com) must be returned to the retailer directly.
Customer is responsible for:
- return shipping
- customs fees
- taxes (these are non-refundable)
Refunds are usually processed within 3 business days after we receive your return, but payment processor timelines may extend up to 30 days.
To start a return, please email:
info@henua.fi
Include your receipt or order confirmation.
How do refunds work?
Once we receive and inspect your returned product, you will receive a confirmation email.
If approved, your refund will be issued to your original payment method.
We recommend using a trackable shipping service or shipping insurance for all returns.
Henua is not responsible for lost return shipments.
Damaged Orders
What if my order arrives damaged?
If your products arrive damaged, please contact us immediately at info@henua.fi
with photos of the damage so we can assist you.
What happens if my parcel is returned to Henua?
If your parcel is not collected within the carrier's storage period, it will automatically be returned to us.
Once we receive the returned parcel, you have two options:
1. Have your order reshipped
If you would still like to receive your order, simply purchase our Order Reshipment service and email us at info@henua.fi with your original order number. We'll send your parcel again as soon as possible.
2. Receive a refund
If you no longer wish to receive your order, we will refund the value of the products after the returned parcel has been received and inspected.
Please note that the shipping carrier charges us for the original shipment, the return shipment and handling of unclaimed parcels. For this reason, the following fees will be deducted from your refund:
- Finland: €10
- EU countries: €20
We appreciate your understanding. This policy helps cover the costs of returned shipments and supports more sustainable shipping practices by reducing unnecessary transportation.
