Shipping & Returns
SHIPPING & RETURNS
Last updated: September 2026
Shipping Destinations & Rates
We currently ship to the following countries:
Finland
Shipping €4.90
European Union
GLS €9.90
FedEx €34.90
EU destinations include Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Norway & Switzerland
GLS €59.90
United Kingdom
GLS €59.90
Hong Kong & Macau
€49.90
Japan
FedEx €49.90
United States
€79.90
Additional customs duties, tariffs, taxes and processing fees may apply.
Canada & Singapore
€49.90
Additional customs duties, tariffs, taxes and processing fees may apply.
Australia
€49.90
Additional customs duties, tariffs, taxes and processing fees may apply.
United Arab Emirates
€59.90
Additional customs duties, tariffs, taxes and processing fees may apply.
Delivery Times
Estimated delivery time is generally 4–10 business days.
We aim to dispatch orders within 24 hours on business days. During launches, promotions, holidays and other peak periods, dispatch may take approximately 2–5 business days.
Delivery times are estimates and may be affected by circumstances outside our control, including customs clearance, carrier delays, strikes, weather conditions and other transportation disruptions.
International shipments may also be delayed by customs procedures or the payment of applicable import duties, taxes or fees.
Henua is not responsible for delays caused by customs authorities, carriers or other circumstances outside our reasonable control.
Customs, Duties & Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, tariffs, brokerage fees, handling fees or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, all such charges are the responsibility of the recipient and are not included in the product or shipping price paid to Henua.
Henua does not control these charges and cannot determine their exact amount in advance.
Customs duties, import taxes, tariffs and other charges paid directly to customs authorities, carriers or other third parties are not refundable by Henua.
Important Information for U.S. Customers
Due to changes in U.S. import regulations, international shipments to the United States may be subject to customs duties, tariffs, taxes, processing fees or other import-related charges regardless of the value of the order.
These charges are determined by U.S. customs authorities, carriers or other relevant authorities and are the responsibility of the recipient unless otherwise stated at checkout.
We recommend checking current U.S. import requirements before placing your order.
Delivery and Unsuccessful Delivery Attempts
Some delivery services may require a signature.
If you are unavailable to receive your parcel, you are responsible for arranging redelivery or collecting the parcel within the timeframe specified by the carrier.
If the parcel is returned to Henua because it was not collected, delivery was refused, or the carrier was unable to complete delivery due to circumstances attributable to the recipient, the order will be handled in accordance with the Unclaimed Parcels section below.
RETURNS & RIGHT OF WITHDRAWAL
EU Right of Withdrawal
If you are a consumer located in the European Union, you generally have the statutory right to withdraw from an online purchase within 14 days without giving a reason, subject to the exceptions described below.
For goods, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.
If several products from the same order are delivered separately, the period begins when the last item is received.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must clearly notify us of your decision within the applicable 14-day withdrawal period.
You can submit your withdrawal request through the electronic withdrawal function available through our online store/customer account.
You may also contact us at:
Please include your order number and a clear statement that you wish to withdraw from the purchase.
Simply failing to collect a parcel does not constitute a valid notice of withdrawal.
Returning Your Products
After notifying us of your withdrawal, you must return the products without undue delay and no later than 14 days after notifying us of your decision to withdraw.
Where the statutory right of withdrawal applies, products should be returned in their original condition and packaging whenever reasonably possible.
Please include your order number or other proof of purchase with your return.
Returns under this policy are available only for products purchased directly from Henua. Products purchased from one of our retail partners must be returned to the retailer from which they were purchased and are subject to that retailer's applicable return policy and statutory obligations.
Return Shipping Costs
Unless the product is faulty, damaged, incorrect or otherwise non-conforming, the customer is responsible for the direct cost of returning the goods, provided that the customer has been informed of this obligation as required by applicable law.
We recommend using a trackable shipping method. Henua cannot be responsible for returned parcels that do not reach us.
Any customs duties, import taxes or other third-party charges associated with an international return are the responsibility of the customer unless mandatory applicable law provides otherwise.
Refunds
If you validly exercise your statutory right of withdrawal, we will reimburse payments due to you in accordance with applicable consumer law.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Where required by applicable EU consumer law, we will also reimburse the cost of our least expensive standard delivery method offered for the original order.
If you selected a more expensive delivery method, such as express delivery, the additional cost is not refundable.
Payment provider processing times may affect when the refund appears in your account.
Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply in circumstances excluded by applicable law.
In particular, for health protection and hygiene reasons, the right of withdrawal does not apply to sealed cosmetic or skincare products that have been opened after delivery where the product is not suitable for return for health protection or hygiene reasons once unsealed.
If such a product remains sealed and otherwise qualifies for the statutory right of withdrawal, it may be returned within the applicable withdrawal period.
The right of withdrawal may also not apply to:
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personalised or custom-made products, if offered;
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other products or services excluded from the statutory right of withdrawal under applicable law.
Gift cards and other products may be subject to specific statutory rules depending on their nature and applicable law.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incorrect or otherwise does not conform to the purchase contract, please contact us as soon as reasonably possible at:
Please include your order number and, where relevant, photographs of the product and packaging so that we can investigate and resolve the issue.
Your statutory rights relating to defective or non-conforming goods are separate from the 14-day right of withdrawal and are not affected by the hygiene exception described above.
Product Suitability & Skin Reactions
Every person's skin is unique.
While Henua products are carefully formulated and many are designed to be suitable for sensitive skin, we cannot guarantee that every cosmetic product or ingredient will be suitable for every individual.
Individual sensitivities, allergies, irritation or other skin reactions can occur with cosmetic products, including natural cosmetics, and a reaction does not in itself necessarily mean that the product is defective or non-conforming.
We strongly recommend reviewing the complete ingredient list before purchasing a product, particularly if you have known allergies or sensitivities.
Where a sealed cosmetic product has been opened and used, the statutory right of withdrawal may no longer apply where the product cannot be returned for health protection or hygiene reasons.
Henua does not offer a separate satisfaction guarantee merely because a cosmetic product does not suit an individual's skin, personal preferences or expectations.
Nothing in this section limits your statutory consumer rights if a product is defective, unsafe or otherwise not in conformity with the purchase contract.
Unclaimed Parcels
Failing to collect a parcel does not, by itself, constitute a valid exercise of the statutory right of withdrawal.
If a parcel is not collected, is refused or cannot be delivered due to circumstances attributable to the recipient and is subsequently returned to Henua, we may deduct reasonable and actual costs incurred as a result of the unsuccessful delivery and return, to the extent permitted by applicable law.
Finland
If you do not wish to have the returned parcel reshipped, we may deduct a €10 return and handling charge, provided that this reflects the costs incurred and the charge is permitted under applicable law.
If you would like the parcel to be reshipped, the applicable reshipping costs must be paid before the parcel is sent again.
EU Countries
If you do not wish to have the returned parcel reshipped, we may deduct a €20 return and handling charge, provided that this reflects the costs incurred and the charge is permitted under applicable law.
If you would like the parcel to be reshipped, the applicable reshipping costs must be paid before the parcel is sent again.
Questions
If you have questions about shipping, returns, customs charges or your right of withdrawal, please contact:
Henua Organics Oy
info@henua.fi
Last updated: September 2026